Plain-Language Summary. Dadu Game collects the personal data needed to run your account, process your PKR payments, verify your identity, and keep our platform safe. We do not sell your data to advertisers or third-party marketers. We are required to keep certain data for regulatory and anti-money-laundering purposes. You have the right to access, correct, or request deletion of your data at any time by contacting support@dadugame.bet.
Who We Are
Dadu Game ("we," "us," "our") is the data controller for all personal information collected through the dadugame.bet website and associated mobile-accessible platform. As data controller, we determine the purposes and means by which your personal data is processed, and we are responsible for ensuring that processing is carried out in compliance with applicable data protection laws.
Dadu Game operates as an online casino and sports betting platform serving players in Pakistan and other permitted jurisdictions. All monetary transactions are conducted exclusively in Pakistani Rupees (PKR). The platform is operated under an international gaming licence, which imposes specific data collection and retention obligations on us — some of which are not optional and are explained in detail in Sections 3 and 8 of this policy.
This Privacy Policy applies to all data collected through the Dadu Game website, including during account registration, deposits and withdrawals, gaming activity, customer support interactions, and promotional communications. It should be read alongside the Terms and Conditions and the Responsible Gaming Policy.
Dadu Game – protecting the personal data of every Pakistani player on the platform
Data We Collect
Dadu Game collects personal data in three ways: data you provide directly to us, data generated automatically through your use of the platform, and data received from third-party service providers such as payment processors and identity verification services.
Data you provide directly:
- Registration data: Full name, date of birth, Pakistani mobile number, email address, and chosen username and password.
- Identity verification documents: Copies of government-issued photo ID (typically CNIC), passport, or other documentation required to complete Know Your Customer (KYC) verification.
- Payment information: Mobile wallet identifiers (Easypaisa, JazzCash, NayaPay, SadaPay account numbers), IBFT/bank account details, and Visa/Mastercard information. Note: Dadu Game does not store full card numbers — card data is tokenised by our payment processor.
- Support communications: Any messages, emails, or chat transcripts exchanged between you and the Dadu Game support team.
- Responsible gaming preferences: Deposit limits, loss limits, cooling-off settings, and any self-exclusion requests submitted through your account.
Data collected automatically:
- Technical data: IP address, browser type and version, device type, operating system, screen resolution, and language settings.
- Usage data: Pages visited, time spent on each page, navigation paths, search queries within the platform, and session duration.
- Gaming activity data: All bets placed, games played, outcomes, bet amounts in PKR, session timestamps, and promotional offers claimed or interacted with.
- Cookie and tracking data: As described in Section 6 of this policy.
Data received from third parties:
- Identity verification results from our KYC service providers.
- Fraud risk scores and transaction data from payment processors handling your PKR deposits and withdrawals.
- Sanctions screening results from compliance databases used to verify player eligibility.
Payment Data Security. Dadu Game does not store full payment card numbers or full mobile wallet PINs. Payment transactions are processed by PCI DSS-compliant payment partners. We store only the last four digits of card numbers and the registered mobile number associated with your wallet — enough to identify the payment method for withdrawal routing, but not enough for any third party to initiate a transaction.
How We Use Your Data
The following table sets out the specific purposes for which Dadu Game processes your personal data, the categories of data involved, and the legal basis for each processing activity.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Creating and managing your Dadu Game account | Name, email, mobile, date of birth, username | Contract |
| Processing PKR deposits and withdrawals | Payment method identifiers, transaction records, account balance | Contract |
| Identity & age verification (KYC) | CNIC / passport copy, date of birth, address | Legal Obligation |
| Anti-money laundering checks | Transaction history, source of funds, ID documents | Legal Obligation |
| Fraud prevention & security monitoring | IP address, device fingerprint, login history, transaction patterns | Legal Obligation |
| Responsible gaming monitoring | Gaming activity, deposit & loss patterns, session duration | Legal Obligation |
| Customer support | Support transcripts, account data relevant to your query | Contract |
| Promotional communications (with your consent) | Email, mobile number, gaming preferences | |
| Platform analytics & improvement | Anonymised usage and gaming data |
Dadu Game does not use your personal data for purposes beyond those listed above without first obtaining your explicit consent or establishing another valid legal basis. We do not profile your data for third-party advertising purposes.
Legal Bases for Processing
Dadu Game relies on the following legal bases to process your personal data, as indicated in the table in Section 3:
- Contract: Processing necessary to perform the agreement between you and Dadu Game — running your account, processing payments, providing gaming services in PKR.
- Legal Obligation: Processing required under our gaming licence, anti-money laundering regulations, and applicable financial crime prevention laws. These obligations are non-negotiable — Dadu Game cannot waive them at a player's request.
- Legitimate Interest: Processing carried out for the genuine business interests of Dadu Game, where those interests are not overridden by your privacy rights. This includes platform security, fraud monitoring, and anonymised analytics to improve the user experience.
- Consent: Processing you have specifically opted into, such as receiving promotional emails or SMS messages from Dadu Game about bonuses and offers. You may withdraw consent at any time without affecting your account status.
KYC Is Mandatory. Identity verification is required by our licensing conditions and cannot be opted out of. Dadu Game must be able to confirm the identity and age of every player before processing withdrawals above specified thresholds. Failure to complete KYC will result in withdrawal restrictions — not because we choose to, but because our licence requires it.
Dadu Game handles your data with the same care we bring to every aspect of the platform
Data Sharing
Dadu Game does not sell your personal data to any third party. We share your data only in the following specific circumstances, and only to the extent necessary for the stated purpose:
- Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer partners, and card payment processors receive transaction data necessary to execute your deposits and withdrawals in PKR.
- Identity Verification Providers: Our KYC/AML service partners receive copies of identity documents and related personal data for verification purposes. These providers are bound by strict contractual data protection obligations.
- Gaming Software Providers: Evolution Gaming, Ezugi, Pragmatic Play Live, and other game studios receive session identifiers and bet data necessary to deliver their games to your device through the Dadu Game platform. They do not receive full identity data.
- Fraud Prevention Services: Device fingerprinting and transaction risk scoring services receive technical data (IP address, device identifiers) to identify suspicious activity and protect all Dadu Game players.
- Regulatory Authorities: Our licensing authority and, where legally required, Pakistani or international law enforcement agencies. Dadu Game will comply with valid legal orders requiring disclosure of player data.
- Professional Advisers: Legal, accounting, and audit firms instructed by Dadu Game may have access to data necessary for the service they are providing, under strict confidentiality obligations.
All third parties who process personal data on behalf of Dadu Game are bound by data processing agreements that require them to protect your data, use it only for the specified purpose, and delete it when the purpose is complete.
Cookies & Tracking Technologies
Dadu Game uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our services. Cookies are small text files stored on your device when you visit dadugame.bet.
Types of cookies used on Dadu Game:
You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will prevent the Dadu Game platform from functioning correctly. Disabling other cookie categories will not affect your ability to play or withdraw.
How Dadu Game Protects Your Data
Data Security
Dadu Game implements technical and organisational security measures proportionate to the risk associated with processing your personal data. The specific measures are described in the feature cards above.
While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You also have a role in keeping your account safe. Dadu Game strongly recommends the following:
- Use a strong, unique password for your Dadu Game account that you do not use on any other service.
- Never share your login credentials with anyone — including people claiming to be Dadu Game staff. We will never ask for your password.
- Log out of your Dadu Game account when using a shared or public device.
- Contact support@dadugame.bet immediately if you suspect your account has been accessed without your authorisation.
Dadu Game has a documented incident response procedure. In the event of a confirmed data breach involving your personal data, we will notify you as required by applicable regulations and take immediate steps to contain and remediate the incident.
Retention Periods
Dadu Game retains your personal data only for as long as necessary for the purpose it was collected, subject to the following retention periods:
- Account data and gaming records: Retained for the lifetime of your account plus 5 years after account closure. This is required by our gaming licence and anti-money laundering regulations.
- KYC / identity verification documents: Retained for 5 years after account closure, as mandated by financial crime prevention requirements applicable to licensed gaming operators.
- Transaction records (deposits, withdrawals, bets): Retained for 7 years after the date of each transaction, consistent with financial record-keeping obligations.
- Support communications: Retained for 3 years after the date of the communication, to allow resolution of disputes and service quality monitoring.
- Marketing consent records: Retained for 3 years after consent is given or withdrawn, to demonstrate compliance with consent-based marketing requirements.
- Cookie and analytics data: Session cookies expire when you close your browser. Persistent cookies are retained as specified in the cookie settings — typically 12 months. Anonymised analytics data may be retained indefinitely as it cannot be traced to an individual.
Mandatory Retention. The 5-year retention period for KYC documents and gaming records is not discretionary — it is imposed on Dadu Game by our licensing authority. We cannot delete this data at a player's request during the mandatory retention period, even if the account has been closed. We can provide access to your data during this period upon a verified request.
Dadu Game is transparent about your data rights — your information, your control
Your Rights Over Your Data
As a Dadu Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@dadugame.bet with "Data Rights Request" in the subject line. We will respond within 30 days.
To verify your identity before processing a data rights request, Dadu Game may ask you to confirm details from your account. This is to ensure we do not disclose or delete data belonging to another person. We will not charge a fee for processing data rights requests unless they are manifestly excessive or repetitive.
Children's Privacy
Dadu Game is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered an account on Dadu Game using false information about their age, please contact us immediately at support@dadugame.bet.
Where Dadu Game discovers that an account belongs to a minor, we will immediately:
- Suspend the account and all associated gaming activity
- Void any winnings accrued on the account
- Return any net deposits (excluding voided winnings) to the payment method used
- Delete the minor's personal data in accordance with our legal obligations
Dadu Game uses age verification at registration and may apply enhanced age verification checks on accounts where there is any reason to doubt the player's stated age. Providing false age information at registration is a breach of the Terms and Conditions.
International Data Transfers
Dadu Game's platform and associated services involve data processing in multiple jurisdictions, as our gaming software providers, KYC partners, and server infrastructure operate internationally. Your personal data may therefore be transferred to and processed in countries outside Pakistan.
When transferring your data internationally, Dadu Game ensures appropriate safeguards are in place, including:
- Contractual data processing agreements with standard protection clauses requiring all processors to maintain security standards equivalent to those applicable in Pakistan
- Transfer only to jurisdictions with recognised data protection frameworks or to processors certified under equivalent standards
- Restriction of transferred data to only what is necessary for the specific processing purpose
The live casino video streaming services provided by Evolution Gaming, Ezugi, and Pragmatic Play Live route game session data through servers in the EU and other jurisdictions. Only game session identifiers and bet data are transmitted — no full identity data is shared with game studios during live casino play on Dadu Game.
Changes to This Privacy Policy
Dadu Game may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. The "Last Updated" date at the top of this page indicates when the most recent version was published.
For material changes — those that significantly affect how we use your data or your rights as a player — Dadu Game will provide at least 14 days' advance notice by email to your registered address. Continuing to use Dadu Game after the effective date of changes constitutes your acceptance of the updated policy.
We recommend reviewing this Privacy Policy periodically, particularly if you notice the "Last Updated" date has changed since your last visit. If you have any questions about changes to the policy, contact us before the effective date and we will clarify what has changed and why.
Contact & Complaints
For any questions, concerns, or requests related to this Privacy Policy or your personal data, contact the Dadu Game data protection team:
- Email: support@dadugame.bet (subject line: "Privacy / Data Request")
- Live Chat: Available 24/7 via the Dadu Game platform — ask to be connected to the data protection team for sensitive requests
Support is available in both English and Urdu. If you are contacting us to exercise a data right, please include your full registered name, your Dadu Game username, and the registered mobile number or email address on the account to help us identify your records.
If you are not satisfied with how Dadu Game handles your data or your privacy request, you have the right to escalate your complaint to our licensing authority for independent review. Contact details for the licensing authority are available on request from our support team.
Our Commitment. Dadu Game will acknowledge your privacy request within 5 working days and provide a substantive response within 30 calendar days. For complex requests, we may request an extension of up to 60 days and will inform you of the extension and reason before the 30-day deadline.